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FAQ Knowledge Base

Straight answers to
hard questions

We believe in radical transparency. Here is everything you need to know about how we work, what it costs, and what results you can expect.

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General & Pricing

Strategy & Results

Content & Creative

Platforms & Channels

Onboarding & Process

Paid Advertising (Ads)

Technical & Legal

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Straight answers to hard questions

General & Pricing

How much does social media management cost?

Are there any setup fees?

Do you have lock-in contracts?

What is included in the monthly fee?

Do you offer discounts for charities?

Can I scale up or scale back?

Do you offer white-label services for agencies?

Strategy & Results

How long does it take to see results?

Do you guarantee leads or sales?

How do you measure success?

Do I need a strategy before starting?

Will you use my existing brand guidelines?

Can you help fix a bad reputation?

What happens if a post performs poorly?

Content & Creative

Who creates the content?

Do I need to provide photos?

Can I approve posts before they go live?

How often will you post?

Do you do video/Reels?

What about Stories?

Do you use AI to write captions?

Platforms & Channels

Which platforms should I be on?

Do you manage LinkedIn personal profiles?

Is TikTok right for my business?

Do you manage Google My Business?

Can you manage my YouTube channel?

What about Twitter/X?

Do you handle Pinterest?

Onboarding & Process

What do you need from me to start?

How do I give you access to my accounts?

Who will be my point of contact?

How often will we speak?

What if I don't like a post?

Do you handle community management?

Can you work with my internal team?

Paid Advertising (Ads)

Do you run Facebook/Instagram Ads?

Is ad spend included in your fee?

What is a good starting budget for ads?

Can you boost posts?

Do you handle retargeting?

Do you design the ad creatives?

How do I know if ads are working?

Technical & Legal

Who owns the content you create?

Are you GDPR compliant?

What if my account gets hacked?

Do you buy followers?

Can you get my account verified (Blue Tick)?

Do you handle crisis management?

What happens if the platforms change?

Did we miss anything?

Straight answers to
hard questions